American customers have generally positive feedback on ExtraSpace Storage, with many praising the product quality, customer service, and value for money. The product quality is highly regarded, with customers appreciating the cleanliness, security, and accessibility of the storage units. However, some customers have noted the need for improvement in the maintenance of certain facilities. In terms of customer service, ExtraSpace Storage is commended for its responsiveness and the helpfulness of its staff. However, there are occasional complaints about long wait times and unaddressed concerns. When it comes to value for money, American customers generally feel that ExtraSpace Storage offers competitive pricing and occasional promotions that enhance the overall value. The offers and discounts provided by ExtraSpace Storage are seen as advantageous, although some customers have mentioned difficulties in accessing these deals. Overall, American customers express high levels of satisfaction with ExtraSpace Storage, particularly praising the product quality and value for money. However, there are consistent issues related to customer service that the company could address to further improve the overall customer experience.
